A Study of Performance Evaluation on Facility Management of City Integrated Transport Hub

【Author】

Gao-feng Luo;Hong Ke;

【Abstract】

This paper aims to build up an indicator system of performance evaluation on facility management of city integrated transport hub to enhance the facility management level. The facility management of City Integrated Transport Hub only carried out performance evaluation from the financial aspects in the past without fully considering other important factors. Therefore, this research proposes a new performance evaluation system for facility management, which is called Balanced Scorecard. Based on the theory of balanced scorecard, this article builds up an indicator system of performance evaluation on facility management of integrated transport hub in four dimensions, which includes customer, finance, internal operations and organizational growth in order to achieve financial and non- financial balanced performance evaluation to complement performance evaluation on facility management.

【Keywords】

City integrated transport hub, facility management, indicator, performance evaluation

References

To explore the background and basis of the node document

Springer Journals Database

Total: 21 articles

  • [1] JIANG Fan (School of Transport,Northern Jiaotong University,Beijing 100044,China), An Analysis of Organization Management of Comprehensive Transportation Hub, Systems Engineering,
  • [2] Yuan Hong,Lu Hua?pu (Institute of Transportation Engineering of Tsinghua University, Beijing 100084,China), Study on Model and Method of Comprehensive Transportation Terminal Planning, Journal of Highway and Transportation Reseach andk Development,
  • [3] Zhang Shiqiang; Wang Jingbo (Shandong University of Science and Technology,Qingdao 266510,China), The Analysis of"the balance" of Balanced Scorecard, Value Engineering,
  • [4] Xie Fang,Yin Yilin College of Management,Tianjin University of Technology,300384,Tianjin,China, Profit Pattern of Urban Integrated Transport Hub based on the Industrial Chain, Urban Mass Transit,

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